Search Results for: customer service

When you run a business, one of the most important things is how you interact with your customers. You need to make sure that the customer journey is always consistent

Customer service leaders outperform competitors known for mediocre service – delighting customers can drive up volumes, corporate earnings and share prices, according to Aki Kalliatakis is Managing Partner of The

Did you know that only 4% of customers will complain following a bad experience while 96% will not voice a complaint? Furthermore, while customers might not voice a complaint following

Startup FinChatBot is looking to disrupt the South African finance and insurance industry by changing how companies in these sectors talk to their customers. They are planning to do this with chatbots. In an increasingly

Retailers are fond of telling us their special offers are incredible or crazy. How right they are! Because in many respects the current spate of retail price cuts really is

AXA will become the exclusive provider of insurance products and services through Jumia and other Africa Internet Group (AIG) online and mobile platforms in Africa Going forward, AXA’s African insurance companies plan to propose custom-made

Are you looking for a business that is unique and not that widely known? Something out of the box that helps you put your organisational skills to the test? Perhaps

The world is changing and changing fast. We’ve gone from using only smartphones to smart TVs, smart fridges and some people even live in smart homes. Because of all these

As a business owner, you know how special it is when you make your first sale or close a major deal. Once it’s done, all you want to do is