Search Results for: customer service

Any business, regardless of size, industry, age or type, has to deal with its clients. Whether the touch point is at the point of sales, or customer care and after-sales

When you run a business, one of the most important things is how you interact with your customers. You need to make sure that the customer journey is always consistent

Customer service leaders outperform competitors known for mediocre service – delighting customers can drive up volumes, corporate earnings and share prices, according to Aki Kalliatakis is Managing Partner of The

Did you know that only 4% of customers will complain following a bad experience while 96% will not voice a complaint? Furthermore, while customers might not voice a complaint following

Startup FinChatBot is looking to disrupt the South African finance and insurance industry by changing how companies in these sectors talk to their customers. They are planning to do this with chatbots. In an increasingly

Retailers are fond of telling us their special offers are incredible or crazy. How right they are! Because in many respects the current spate of retail price cuts really is

AXA will become the exclusive provider of insurance products and services through Jumia and other Africa Internet Group (AIG) online and mobile platforms in Africa Going forward, AXA’s African insurance companies plan to propose custom-made

Online shopping is incredibly convenient. You search for an item, add it to your cart, check out, and receive it a few days later. But the drawback of e-commerce is

We live in a day and age where customers are spoiled for choice. Businesses – be it big brands or small businesses – are competing for loyal repeat customers. The