Marang Marekimane, founder of Business Processes Mechanics left the corporate world in 2014 to start helping SMEs to better manage their business.
Her company trains entrepreneurs on how to document what needs to be done in the business, also known as business processes. This is a collection of tasks you do within your business to (once completed) accomplish a business goal. For example, customer acquisition, financial management or product development, that lead to the delivery of a service or product to a client.
This is especially critical when an entrepreneur has to hand over tasks to others while still maintaining optimal delivery standards.
Using the hashtag #BusinessProcesses, Marekimane recently shared on her Twitter feed why it is important to document your business processes before hiring any new employees.
“At the end of the day people started feeling calm leaving the office, because there is a training manual left behind for the staff members to use.”
To start 2019 on the right track, here’s what Marekimane wants you to know about the importance of documenting your business processes.
1. Documenting and formulating your processes allows you to delegate and to work on your business and not in it
The right tools and training also help to empower your employees, and ultimately your customers stand to benefit
… and saves you time and money