The 2020 GoDaddy Global Entrepreneurship Survey found that entrepreneurs who had a website were less likely to close their businesses during COVID-19 lockdowns than those without one.
We also discovered that those with a website were more optimistic about future growth, with 31 percent projecting growth of at least 50 percent versus only 23 percent of those without a website.
These findings highlight that if a website was important before the COVID-19 outbreak, it has become essential in the wake of the pandemic. With social distancing expected to be a part of our lives for a while, digital channels have taken on a new role in small businesses’ operations, in many instances becoming their primary way of connecting with customers.
Here are four ways small businesses can use digital channels and engagements to help steer a way through the ongoing COVID crisis:
1. Drive new business
Music & Innovation specialises in composing music, sound design and audio visuals for all formats of advertising and media. Like many small businesses, it has had a challenging journey since the start of lockdown with many projects cancelled or postponed. “We have adjusted by applying our creative solutions to the digital space,” says the company’s Lindani Ntsibande. “We have seen a need to help brands communicate effectively in the digital space at affordable rates.”
For small businesses facing a loss of revenues due to the pandemic, a website can be a cost-efficient and effective way to bring in new customers. You can use your website – paired with social, search and email – to promote your products and services to people who may need them. Your website can act as a digital brochure, sharing up-to-date information about your offerings, as well as a direct sales tool.
2. Provide a one-stop source for customer information
Some small businesses are flourishing. It’s a nice problem to have, but many entrepreneurs that run digitally enabled businesses are struggling to keep pace with demand. Yolandi Erasmus of My Go 2 Girl has received many queries for her virtual assistant service throughout the lockdown and has grown her business. “I can direct clients to my website to find out more about what we do and get answers to many of their questions,” she says.
3. Project a professional image
Marli Maak Mooi’s Marli Joubert is an Illustrator and designer from Pretoria who squeezes as much fun as she can from every project. She says that her website enables her to project a professional image. At a time when it’s hard to meet prospects and clients face-to-face, a well-designed website can give them the reassurance that they are dealing with a professional company.
4. Communicate with the market in an agile way
More than half of the businesses with a website in our Global Entrepreneurship Survey reacted by bolstering their online presence by adding more content, increasing their digital marketing, or adding an online store. This illustrates how a website isn’t just a static piece of brochureware – it is a living and dynamic space where you can keep clients up to date with your news at a highly volatile time.