Basic business requirements to improve your customer service
1. Have a website
In this day and age, all businesses must have an online presence and 90% of that means a website. Consumers prefer looking online, and if your business doesn’t have a website, they will find one that does. Your website should be informative, professional and easy to navigate. It should also have all the necessary contact details (see below).
2. Have a contact number
There is nothing more frustrating than the absence of a phone number on a business’ website. If you do have a website, you should definitely display a working phone number for your customers to reach you on. Moreover, it is very important that you have someone answering your phones – customers rarely try again later.
3. Take professional photos
Many people don’t this because they think it’s unnecessary, but professional photographs are imperative, especially if you’re selling a product or service. You want to make your first impression a good one. Good images also show that your business cares about quality and image. Including photos of yourself and your team also gives your business a personal touch and a face.
4. Social media presence
It’s not enough to just have a website, you need to have a web presence as well, and this means being active on social media. These are additional online platforms help you further connect you with customers, including being able to give instant responses to queries and complaints.