AI and emerging technologies can be used in the learning and development of staff. No longer do human resource offices need to rely on outdated methods of instruction. There needs to be a balance between rigour and technological innovation.
Emerging technologies such as AI are transforming traditional training frameworks into experiences that are dynamic and data-driven. It has the ability to create individualised learning pathways and strategies. This means that specific programmes can be created to fill the skills gaps that individuals may have, rather than needing to have all staff complete the same, generalised programmes.
By using automations, for instance, feedback can be automated, and large data sets can be analysed.
So without further ado, here are the uses of AI in staff training.
Application of AI in Training
Here are the three main applications of AI in training.
1. Bridging the Skills Gap
The skills gap is a major concern for human resource development. Industry 4.0 develops extremely quickly and is affecting all industries. With this, there is a risk for employees to fall behind.
With the help of generative AI, these gaps can easily be identified, and a training programme can be implemented.
Furthermore, generative AI can ensure that these programmes align with the business goals and are tailored to the various roles within the particular business, not just an industry as a whole.
2. Personalised Learning
Personalised learning experiences improve how much knowledge each learner retains.
AI tools can analyse each person’s learner profile and create a customised training programme. It can accommodate learners based on their previously mentioned skills gaps, as well as adapt to the many elements of what a job role requires.
“AI-driven platforms such as ChatGPT, POE AI, Perplexity AI, and Microsoft Copilot offer interactive, personalised pathways that traditional learning could never deliver,” says Amoré Pretorius, Director of Academics at Centennial Schools.
3. Improved Learning
Staff development facilitators know that all learning styles need to be accommodated in a training programme; however, traditional training materials may offer limitations. The interactive nature of AI and other emerging technologies enables the integration with traditional materials. In this manner, all different learning styles can be accommodated, and learning can thus be improved.
Not a Replacement but a Tool
It’s important that teams responsible for staff development be aware that emerging technologies are not a replacement for human instruction and training. However, it is another tool in the toolbelt.
Pretorius stresses, however, that these tools are not shortcuts: “AI tools have the potential to be an effective study partner. These tools can sharpen thinking and boost confidence, but it does not replace the discipline of learning.”
“Education can no longer be confined to outdated models that produce students ill-equipped for the demands of a digital economy,” Pretorius explains.
Helping Small Businesses
Small businesses, especially those that consist of smaller teams, can benefit from using AI in their training. Even medium-sized businesses can find ways to implement emerging technologies in a way that benefits the business as a whole.
Where many elements of the process, such as analysing the progress of each trainee, can be identified through automated AI processes, it frees up time for trainers and facilitators to work on other vital tasks.
Furthermore, emerging technologies offer the opportunity for collaboration, even cross-team training. For instance, if a new employee joins the team, but they need to be onboarded by the various teams, such as manufacturing, dispatch, and client services, although they will be working in the finance department, a collaborative approach to training can be employed.
Lastly, it is important to note that just because emerging technologies can be useful in staff training, it doesn’t mean that all kinds of AI and tech should be implemented at every step of the way. Instead, SMEs are encouraged to focus on key areas where implementation can benefit them most, and rather start small.
It is vital that teams responsible for staff development investigate the ways in which they can integrate emerging technologies into their programmes that work for them. Based on the multiple benefits that it offers, teams have no reason not to jump on board and see how it can improve their training processes.
