Shop2Shop is a fintech business that assists entrepreneurs in participating in the digital economy. They achieve this through the all-in-one management solutions. It ensures merchants can pay suppliers, and sell prepaid services such as airtime and electricity. Whether you are a small shop in a township or a listed company, Shop2Shop’s platform brings inclusive access to advanced trading solutions and instant access to payments made to them.
“The reason that Shop2Shop is loved is because it makes our customer’s lives simpler and easier,” says Thembi Dlamini, Head of Supplier Management at Shop2Shop. “We don’t have to sell Shop2Shop, we’ve created an ecosystem that our customers feel the benefits of being a part of.”
Why Merchants Benefit From Shop2Shop Solutions
Due to the nature of their business, Shop2Shop offers instant payments within their ecosystem, providing our customer with immediate access to funds to operate their business. This instant access to this money allows business owners an opportunity to buy more stock and never be out of stock, thus making more money.
Thebmbi explains that it applies to both a person walking into a store paying with their bank card or payments to suppliers with Shop2Shop.
She elaborates that the vending app also works on this principle. “Shop owners who sell airtime, data and electricity on our vending solution called Profit+, get to earn their commission immediately. This allows them to purchase more airtime or data to sell more consistently.
With security and efficiency at the centre of Shop2Shop’s solutions, merchants have the following benefits:
- A stringent authentication process that gives shop owners peace of mind that account logins cannot be compromised.
- A comprehensive network of suppliers on the system that are able to accept cash on delivery deliveries through the Shop2Shop app as it reflects immediately.
- Customers without bank cards are still able to conveniently settle bills and buy electricity through the vending solution.
- The universal Easyload Vouchers that enable customers to load airtime, data, Wi-Fi or top-up online gaming sites.
- A solution where customers can access working capital for them to purchase stock in bulk and at a discount.
Businesses that are not interested in the above advantages may consider becoming a listed supplier. This can help them find new customers, manage their orders through the dashboard, and pull statements and reports.
Necessity Is the Mother of Invention
Shop2Shop’s success can largely be attributed to the way they serve their clients: Through listening to their problems and building solutions. “Opportunity is often just finding a solution where barriers currently exist. We build solutions while on the ground, in our customers’ stores. Understanding their challenges in the informal market fuels our innovation,” she highlights. “Our customers are at the forefront of our product development and design. The development of our Drop Safe is an example of this. As shop owners accept both cash and card payments, our product solved the need for card payments as payments reflect directly into the Shop2Shop account, while cash on the premises caused shop owners to feel vulnerable. We’ve installed Drop Safes in different locations, easily accessible for shop owners to drop cash, free of charge and instantly reflect in their Shop2Shop account.”
One of the main risks that Shop2Shop has solved is having cash on the premises. Through the app, merchants have immediate access to digital payments, similar to cash transactions, yet the risk of being robbed at gunpoint is lower.
“Our business grew because we were building a solution that our customers were asking for. We kept our products simple, secure, convenient and fast,” Thembi says.
Shop2Shop Provides Quality Local Service
Shop2Shop ensures it provides its customers with excellent service by always being within reach. Support can be contacted through the website form, e-mail and WhatsApp. There are three separate numbers for customer support related to Safe Support, Tap2Pay Support and EasyLoad Support.
“Our customers can engage with us directly on WhatsApp and they’re able to communicate with consultants in seven different languages,” Thembi concludes.
Quick help links are also available on the website to allow you to find answers to what you are struggling with. The company also provides helpful how-to videos and resources in its media centre.
If you are looking for other helpful business solutions, take a look at out brand reviews.
