Zendesk is a tech company that makes software-as-a-service (SaaS) products related to customer support, sales, and other customer communications.
Their mission is to improve customer relationships and they pride themselves on building software that is powerful and flexible, and can scale to meet the needs of any size business.
Ticketing management – Track, prioritise, manage, respond to, and resolve customer queries or employee requests on the dashboard. You can also keep all interactions with customers in one place whether they contact you on email; public social media like Facebook; or social messaging like WhatsApp, Wechat, Twitter Direct, etc.
Reporting and analytics – Use the analytics and reporting feature to collect, measure, and improve the entire customer experience. Get valuable customer service and sales data data such as agent performance or customer satisfaction.
Zen Chat – Zendesk Chat allows you to address the customer’s questions faster via the web, mobile, and messaging without interrupting their experience.
Self service – Self-service portals and/or FAQ sections let customers access information without needing to speak to an agent. This frees agents up to spend more time on complex cases.
Integration – You can find apps, themes, and everything you need in the Zendesk marketplace.
Security – Zendesk uses best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks.
Zendesk offers three packages to choose from:
Suite Team – $49 (per agent/month billed annually)
Suite Growth $79 (per agent/month billed annually)
All Suite Team features plus:
Suite Professional – $99 (per agent/month billed annually)
All Suite Growth features plus:
One of the few solutions that offer phone support.
They do not offer a free trial like some of its competitors.
You can log in a ticket at the Zendesk Help Centre.
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