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Zoho Bookings

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Introduction

Online appointment and scheduling software is critical for small to medium-sized enterprises (SMEs) who are looking to digitally transform their operations. These platforms are equipped with modern technologies such as artificial intelligence (AI) and cybersecurity, making them quick, secure and scalable. One such platform for SMEs is Zoho Bookings (Zoho).

What is Zoho Bookings? 

Zoho  ‌is an appointment scheduling software platform that empowers businesses to effortlessly schedule meetings and appointments. The platform is equipped with AI, and offers appointment setup which can be customised for your business needs.

What does Zoho Bookings Offer? 

Zoho Bookings has a range of features suitable for SMEs. These range from an interactive dashboard, create shareable booking links, and a personal booking page, making it easier for customers to book appointments.

Main Features

Host different meetings: Host all your day-to-day meetings—such as sales calls, consultations, interviews, customer support calls, healthcare appointments, online classes, and more.

App Integration: Integrate Zoho Bookings with your favourite apps to automate the entire scheduling process, from syncing calendars and connecting video conferencing apps to collecting payments.

Custom Booking Page: Create a tailored booking page that fits your website branding and add it to your website instead of a contact form to receive appointments directly from your visitors.

AI-Powered Setup: During signup, our AI auto-generates event types, staff, and department labels that align with your needs.

Custom Workflows: Zoho Bookings allows custom functions so you can customise notifications, implement scheduling triggers and workflows, add or update data in external software like your CRM tool, and set up a host of other functionalities.

Pricing

Zoho Bookings has two paid plans each with a 15-day free trial. There is also a Forever Free plan and a Flex Plan for businesses looking for a custom plan.

Basic Plan – R112 per month, per user or R84 per user on the annual plan. The Basic plan has the following features:

  • Automatic time zone and language conversion based on the user’s booking location
  • Browser extension and mobile app (for staff and admin)
  • User roles (Grant privileges to team members based on their responsibilities)
  • E-mail notifications and reminders
  • 1 workspace
  • One-on-one and collective meeting types
  • E-mail workflows
  • Custom booking page and custom e-mails
  • Integration with calendar apps, meeting tools, Zapier and Zoho Flow

Premium Plan – R168 per month, per user or R126 per user on the annual plan. The Premium Plan features everything on the basic plan plus:

  • 3 Workspaces
  • Customer portal
  • Appointment limits
  • Recurring one-on-one, group and resource bookings
  • SMS and custom workflows
  • White labelling
  • Custom domain
  • Integration with the entire Zoho suite, SMS providers, payment providers, WhatsApp and Google Analytics
Pros and Cons

Pros

Has local pricing
Has a free trial and free plan
Integrates with various external apps for seamless integration

Cons

The free plan has limited features
Not as easy-to-use for beginners
FAQs

Yes, you can easily change plans on Zoho Bookings. Simply click on ‘manage subscriptions’ on your account or reach out to Zoho support.

All of your data and customisation will remain intact even after your trial expires. You can purchase the Basic or Premium plan to continue.

Yes, you can use your wallet credits to purchase a Zoho Bookings plan. Note that the credits do have an expiry date so ensure you check if yours are still valid.

Yes, Zoho Bookings is GDPR compliant, and you can read more about it on their dedicated webpage.

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