Vox Business Fibre

Introduction

Access to the Internet plays a critical role in how small to medium sized enterprises (SMEs) operate. Which is why it’s important that SMEs invest in fibre connection. Fibre technology allows businesses to operate online applications, connects employees and allows customers to stay connected while in the store. The only thing SMEs need to figure out is which fibre is best for them.

What is Fibre?

Fibre is an optic internet connection which sends data at high speeds using fibre optic cables. The cables are installed by a fibre optics installer and companies which provide fibre infrastructure are called fibre infrastructure providers (FSPs).

Fibre infrastructure is also ideal for helping support remote teams in small businesses. The technology helps teams share files quickly from any location and enables the use of cloud-based tools.

Finding the right fibre provider is more than just choosing the cheapest offer but rather choosing a provider who understands your needs. One for SMEs to consider is Vox Business Fibre.

What is Vox Business Fibre?

Vox Business Fibre is a high-speed, business-grade fibre internet service provided by Vox for South African companies that need reliable, uncapped, and unshaped connectivity.

What does Vox Offer SMEs?

Vox Business Fibre offers business-grade, uncapped, and symmetrical connectivity tailored to the reliability and speed needs of SMEs.

Technology explained

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Main Features

Symmetrical Speeds: Vox provides equal upload and down speeds to support heavy cloud syncing and VoIP.

Access to Support: Vox users receive 24/7/365 technical assistance and monitoring.

Redundancy and Failover: Vox offers optional wireless backup or active-active failover integrations to keep operations live during cable breaks.

Value-Added Bundles: With Vox you can receive discounts up to 30% when bundling cloud, voice (PBX), or enterprise security/firewall products.

Free Installation: Vox does offer free installation if you choose a 36-month contract.

Various Fibre Partners: Vox resells across various fibre network operators, making it easy to find a provider who has coverage in your area.

Pricing

For its business fibre offering, Vox has three priced plans available for selection.

Business Fibre – Starting from R649 per month. The Business fibre plan includes:

  • Available in various speeds ranging from 5Mbps to 500Mbps
  • Up to 10:1 contended bandwidth
  • Asymmetrical & symmetrical options
  • Free-to-use managed router
  • /32 static IP included

Premium Business Fibre – Starting from R1049 per month. The Premium business fibre plan includes:

  • Available in various speeds ranging from 20Mbps to 1Gbps
  • Up to 2:1 contended
  • Symmetrical speeds
  • 99% link availability
  • Standard SLA
  • VLANs for traffic prioritisation
  • 4-hour response time
  • 12-hour restore time

Dedicated Fibre – Starting from R2349 per month. The dedicated fibre plan includes:

  • Available in various speeds ranging from 20Mbps to 1Gbps
  • 1:1 uncontended
  • Symmetrical speeds
  • 5% uptime
  • DIA, MPLS, L2 and P2P
  • Standard or advanced SLA (30 min response)
  • /30 static IP included
  • Free setup on 36-month contract

Note: All packages subject to both desktop & physical site survey. Free installation on 36-month contract. Pricing varies by Fibre Network Operator — use Check coverage for accurate quotes at your premises.

Pros and Cons

Pros

Their service centre is operational 24/7/365
Offer fast and flexible connectivity
Fibre packages are customisable and scalable for small businesses.

Cons

Offer 12 Months/ 24 Months contracts, while other ISPs have no contact obligations
Vox charges a once-off setup and installation fee of R5,500 for 12-month and 24-month contracts
FAQs

Installation timelines can vary depending on your location and existing infrastructure. However, Vox technicians typically aim to complete installations within a few business days.

It’s recommended to be present during the initial setup to discuss your preferred placement for the router and answer any questions the technicians may have.

Early termination fees may apply if you cancel your contract before the end of the term.

Upgrades within the contract are allowed, but a downgrade cannot be accommodated within the contract as Vox has back-to-back contracts with its Fibre Network Partners.

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