Glossary Category: Operations & Management

Key performance indicators are the few numbers that show whether your business is on track, like sales, cash and customer retention. What you measure …

Optimisation is improving a process, cost or result so you get more from the same effort, cutting waste and lifting output without simply working long…

Outsourcing is paying an outside provider to handle a task like accounting or IT, so you can focus your own time on what only you can do.

Quality control is checking that your products or services meet a set standard before they reach the customer, protecting your reputation and cutting …

Unbundling is splitting a combined product or service into separate parts customers can buy on their own, often to reach more buyers or price each par…

A year-end review is a structured look back at the year's performance, finances and goals, used to close off the year and plan a stronger next one.

A vendor is a supplier that sells goods or services to your business. Managing vendors well keeps your costs, quality and delivery under control.

White labelling is selling another company's product or service as your own brand. It lets you offer more without building everything from scratch.