Glossary Category: Leadership & People

Business leadership is the ability to set a clear direction and get people to follow it, making decisions, carrying responsibility and keeping a team …

Customer success is the work of helping customers get real value from what they bought, so they stay longer, spend more and recommend you to others.

Emotional intelligence is the ability to read and manage your own emotions and other people's, which shapes how well you lead, sell and handle conflic…

A hierarchy is the order of authority in a business, showing who reports to whom. A clear one speeds up decisions; too many layers slow everything dow…

Human resources is how you hire, pay, develop and look after your people, and how you meet your legal duties as an employer. Good HR keeps good staff.

Leadership development is the deliberate work of growing leaders in your business, building the skills and judgement they need to take on more respons…

Negotiation is the back-and-forth of reaching an agreement both sides can accept, whether over price, terms or a deal. Preparation is what wins it.

Stress management is how you keep pressure at a workable level so it does not harm your health or your judgement, which matters most when you run a bu…